View our latest specials

from the cafe

gift vouchers

the perfect gift

Loyalty card

Are you a Volumes VIP member?

Shopping At Volumes


VIP/LOyalty PROGRAMS

Cafe

Pick up a Volumes Café Card next time you are in and collect stamps every time you buy a pot of tea or coffee. After your 10th and 20th stamp, you'll receive a free pot of tea or coffee

Bookshop
Have you become a Volumes VIP Member yet?  This is your passport to great savings and first pick of our new stock as it arrives. You’ll be provided with a VIP Card and for every $20 you spend in store, you will receive a stamp. When you have spent $100 and collected 5 stamps, you will receive $10.00 off your next purchase. That translates to a 10% discount just for carrying our card in your wallet.  You can choose to redeem* your discounts as you go, or collect them to really spoil yourself on something special.

*You can redeem your discount on anything within the store, excluding CD’s, Cards, and sale items. That leaves it wide open! 

We won’t harass you with endless emails. We can let you know when our VIP Events will occur. We only have 2 or 3 each year but they are definitely worth coming along to with loads of great savings and VIP member only discounts.

Privacy Policy

Volumes respects your right to privacy and is committed to protecting your personal information.   We will not divulge your details to any third parties.

LayBy

We offer a 6 week Layby service.  Just pay an initial 10% deposit and make regular fortnightly payments.  A great option, especially pre Christmas when we make  longer layby payment options available.

Special Orders

Seen something you liked but we no longer have it? Or heard about a new book that hasn’t hit our shelves yet?  We can place an order in our system and call you as soon as the item arrives. We can even post it out to you to save you time if you would prefer.

Gift Wrapping

We offer free gift wrapping for gifts over $20.00 in value.  All we ask for is a gold coin donation for the Royal Children’s Hospital Appeal.  We donate the time and wrapping materials, and together we make a difference for the kids. In past years, we have raised more than $2,500 per year.  

Customer Service

We are always aiming to provide exceptional customer service from the moment you walk through the double doors, whether you are heading straight to the Café, or wandering through the bookshop. We want to not only meet your expectations, but exceed them. Please let us know when we get it right, and when we get it wrong. We always appreciate your feedback so that we can continue to improve our service.

Returns/Exchange Policy

We will exchange goods within 14 days of purchase when you produce a valid receipt or proof of purchase. Items must be in original packaging and in re-sellable condition.   There are no returns or exchange on CD’s and Earrings.

We will provide a refund on faulty goods produced with a valid receipt. 



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